Returning an item
Returning an Item
If you wish to return an item to www.kanaccassecret.com, please follow the instructions below. Instructions are also outlined on the packing slip with your shipped items.
Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All items must be returned in good condition, with tags attached, to ensure credit. Enclose the bottom perforated portion of the original packing slip with the item. Please keep the top portion for your records. If you cannot send your packing slip, please include your order number, billing name, and address with the item(s). Before sending your return shipment, please remove all extra labels from the outside of the package. Send the return package to the following address (unless your packing slip directs otherwise):
Ren Huajun
Attn:kanaccassecret department
Room 9C, No.86, Maoxing Road,
Pudong New Area, shanghai, 201204
China
All return shipping charges must be prepaid.Keep the Return Tracking Number for your return package to monitor delivery status. You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order. www.kanaccassecret.com will cover the return shipping cost if the return is a result of a manufacturing defect or shipping error.
Note: 1. return shipping cost should be no more than $10.
2. if you have any question about our item(s), please contact us within 7 days after you get the item(s), otherwise we don't accept any kind of dispute, thank you!
3. items in sale catalogy are nonreturnable.
| 
